Getting set up with Teletherapy sessions:

Step 1: Sign up
After we have scheduled our first teletherapy appointment, you will need to register an account with Spruce Health. You can do so either with your computer or your phone. Please note that the links below are for one time registration only. 

• If you are using a computer, Open this with Google Chrome.  ​
• If you are using a smartphone, click here.

Step 2: Set up your account 
Spruce Health will ask for some basic identifying information such as your name, date of birth and phone number. Set up a username and password.
Step 3: Connect 
At the date and time of your appointment, go to: https://www.sprucehealth.com/. Click "Sign In" on the upper right hand corner. Log in to your account with with your username and password. Please note that Spruce Health is set up to allow only the provider to initiate the call. You are welcomed to text me via Spruce Health to let me know you are ready for the call. 

If you have more questions about your Spruce Health account or you need tech support, please visit: https://help.sprucehealth.com/article/327-using-spruce-as-patient

Preparing for Teletherapy session: 

It is important to mimic your setting to look like you are receiving therapy in-person. Here are some tips to help you maximize the quality, safety and confidentiality of your space for teletherapy.

For your devices: ​

• Using a computer will allow me to see you more fully and naturally than using a phone.
• If you are using your phone, set it down. Holding it for a long time can be tiring.
• Set your camera at about your eye level. Position it so I can see your face and your shoulder. This allows me to see your facial expressions clearly. Also, put some lights in front of you and not behind you​
• Ensure all your devices are fully charged prior to your session. 
• Ensure your devices are close to your WiFi router, or plug it in with a cable if possible.
• Stop or pause all downloads before our sessions.
• ​​​Close all tabs on your web browser and quit all applications to reduce glitches and freezes. 

For your privacy:

• Set up a space where you can be private and sit comfortably to have your session, and remind household members to not interrupt you.​​
• Using headphones reduces echoes and provides more privacy.
• Using white noise (e.g. fan, air filter, music) outside your door makes it hard for people who is standing by or passing by your door to listen in on our conversations. .  
• If you don't have a private space for your session, you can try using closet, bathroom, or laundry room. You can also stay in a car parked in a SAFE spot. 
• Let me know immediately if someone, including children, enter your space.​​

Some of these ideas come from Person Centered Tech. For more information, you can check out their website: ​

© 2017-2021 Diana Chan ALL RIGHTS RESERVED